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FAQ

Pick up details will be arranged when making your reservation. Your pick up location will be determined by factors such as the airline you are flying, whether you have carry on or checked baggage and your personal preferences. In order to expedite your pick up, your driver will have your cell phone number. Please be sure to turn your phone on once you are off the plane. If you have any difficulty finding your driver please call us immediately.

DO NOT LEAVE THE AIRPORT WITHOUT CONTACTING US. LEAVING THE AIRPORT WITHOUT CONTACTING US FOR ANY REASON WILL RESULT IN A CHARGE TO YOUR CREDIT CARD FOR THE FULL FARE PLUS TOLLS, TAX, TIP AND ANY ADDITIONAL SURCHARGES.

We always monitor flights with the airline so we know what your actual [as opposed to scheduled] arrival time will be. On those rare occasions when the airline misjudges the actual arrival time, the following waiting time policy will apply. For domestic flights thirty minutes waiting time is complimentary, for international flights sixty minutes waiting time is complimentary, thereafter waiting time is billed at the rate of one dollar per minute.

Because we operate by reservation only, please be sure to cancel at least three hours prior to your scheduled pick up time. Cancellations within three hours of your scheduled pick up time will be charged in full.