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Call or text now (914) 777-LIMO (5466)

Frequently Asked Questions

Call or Text Today (914) 777-LIMO (5466)

Pick up details will be arranged when making your reservation. Your pick up location will be determined by factors such as the airline you are flying, whether you have carry on or checked baggage and your personal preferences. In order to expedite your pick up, your driver will have your cell phone number. Please be sure to turn your phone on once you are off the plane. If you have any difficulty finding your driver please call us immediately.

DO NOT LEAVE THE AIRPORT WITHOUT CONTACTING US. LEAVING THE AIRPORT WITHOUT CONTACTING US FOR ANY REASON WILL RESULT IN A CHARGE TO YOUR CREDIT CARD FOR THE FULL FARE PLUS TOLLS, TAX, TIP AND ANY ADDITIONAL SURCHARGES.

We always monitor flights with the airline so we know what your actual [as opposed to scheduled] arrival time will be. On those rare occasions when the airline misjudges the actual arrival time, the following waiting time policy will apply. For domestic flights, thirty minutes wait time is complimentary, for international flights sixty minutes wait time is complimentary. For private flights arriving at an FBO, wait time begins 15 minutes after the confirmed pick up time. Thereafter, wait time is billed at the rate of $1.25/min. for sedans, $1.50/min. for SUVs and $2.00/min. for vans.

Because we operate by reservation only, for sedan or SUV reservations scheduled for 8 a.m. or earlier, cancellations must be received by 5 p.m. the day before. Cancellations within four hours of your scheduled pick-up time will be charged in full. 

For sedan and SUV as directed/hourly reservations, please be sure to cancel at least three days prior to your scheduled pick-up time. Cancellations within three days of your scheduled pick-up time will be charged in full. 

For limos and executive vans please be sure to cancel at least 3 days prior to your scheduled pick up time. Cancellations within three days of your scheduled pick up time will be charged in full. 

Limo van, limo mini coach, limo bus, mini coach and coach cancellations within 14 days of your scheduled pick up date will be charged in full.

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